Terms and Conditions

• Warranty Coverage

  All parts sold by Auto Engines USA are covered under a parts-only warranty unless otherwise specified. We offer a parts and labor warranty and will be detailed on the invoice for selected products, covering labor costs up to $700 for installation. Should any part fail immediately after installation, this warranty will address the issue. Used mechanical parts for personal vehicles are covered for a default period of three (3) months or 5000 km, whichever occurs first, unless an extended warranty is specified. Used mechanical parts for commercial/business vehicles are covered for a default period of one (1) month. All engines supplied by Auto Engines USA are equipped with a heat tab. Warranty is void if the heat tab is altered, removed, or melted. The warranty on transmissions, gearboxes, and differentials does not cover broken gears or burnt clutches. We sell bare engines only; all parts and accessories are sold separately. Any accessories left on the engine are for your convenience. Please note that any images provided are for demonstration purposes only and may not accurately represent the actual part, unless specifically mentioned in your invoice or part description.

• Warranty Exclusions

  The warranty is void if parts are dismantled, altered, tampered, misused, abused, or incorrectly installed. Items returned or claimed under warranty must be complete and in their original condition (excluding packaging).

• Claim Process

  Auto Engines USA will provide the necessary replacement part free of charge for any authorized claims and reserves the right to supply such parts. Labor charges will not be covered unless prior arrangements have been made with Auto Engines USA. We are not responsible for consequential losses including car hire, accommodation, damage, loss of income, additional parts, or fluids due to part failure or delays in part delivery. Warranty is non-transferable.

• Returns and Refunds

  Goods returned within seven (7) days for being incorrectly ordered or no longer required will incur a 20% restocking fee. Goods returned after seven days are not eligible for a refund. Shipping costs will not be refunded. If your item was purchased with free/included shipping, the shipping charges incurred by Auto Engines USA will be deducted from the refund. We cannot accept returns on specially ordered parts or cut body sections.

• Deposits and Collection

  Deposits on mechanical parts are non-refundable. Parts can be held for a maximum of two (2) weeks unless otherwise specified in writing. Collection of your part or vehicle must be made within two weeks of notification. After this period, storage charges may be applied at a rate of $30 per item per day. After six weeks, the part or vehicle will be deemed uncollected, and Auto Engines USA may commence proceedings under the Uncollected Goods Act.

• Freight and Insurance

  Auto Engines USA cannot provide freight services or source a broker on your behalf. You are responsible for the loss or damage to your parts and the arrangements for any returns under warranty. Freight charges are not covered under warranty and are non-refundable.

• Payment

  Pay the invoice amount in full. Until full payment is received, the items remain the property of Auto Engines USA.

• Part/Vehicle Collection

  Collect your part or vehicle within two weeks of notification. Failure to do so may result in storage charges or uncollected goods proceedings.

• Part Specifications

  Verify the correct manufacture date, make, model, and body shape before ordering. Provide this information to ensure correct parts are supplied.

• Body Panels

  Inspect body panels yourself. You are purchasing these parts as is, relying on your judgment. Exchanges will only be considered if an incorrect part has been sold.

• Maintenance Requirements

  Use correct oils and lubricants, and maintain correct levels.

• Engine Installation

  Change timing belts, water pumps, and tensioned pulleys before fitting an engine. Check engine timing before starting and inform Auto Engines USA immediately if timing is incorrect. With approval, timing can be corrected.

• To Protect Your Warranty Qualified Installation

  Ensure that your purchase is fitted by a qualified, licensed tradesperson.

• Component Replacement

  Replace timing belts, water pumps, diesel injection pumps, injectors, and manifolds where necessary during installation to avoid voiding your warranty.

• Non-Covered Accessories

  Accessories not fitted by Auto Engines USA, such as manifolds, flywheels, clutch, carburetors, fuel pumps, water pumps, turbochargers, alternators, diesel injection pumps, and injectors, are supplied for convenience only and are not covered by our warranty.

• Transmission Fitment

  Reset or program transmission computers if required. Provide an invoice for the work, including machine/software details upon request. Ensure all cooling lines and oil coolers are flushed and cleaned prior to filling with oil. Replace seals as they are considered perishable items and are not covered under warranty.

• Return for Inspection

  If requested, return the part or vehicle to Auto Engines USA or a designated business for inspection or repair.

• Return for Inspection

  If requested, return the part or vehicle to Auto Engines USA or a designated business for inspection or repair.

• Freight Costs

  Freight costs must be prepaid by you unless prior arrangements have been made.